On-call escalation management service
There are times when you need certainty that critical messages have been received. With our escalation management service, we keep trying your on-call representatives until we receive their confirmation.
Providing you with peace of mind that business-critical messages have been received
Customised processes
Custom-built question and answer scripts, to identify and triage possible escalation scenarios.
Recipient confirmation
You nominate which people should be notified, in which order. We keep trying until message delivery is confirmed.
Roster integration
If your on-call representatives keep changing, we can integrate your escalations with our rostering service.
Professional call answering
Calls are answered in NZ or Australia, with overflow support during peak periods and customer data always secure.
24/7 availability
Escalations services are available 24/7, including after-hours, during weekends and public holidays.
Fast and effective call escalation,
regardless of your industry
We realise that different industries, and each business within them, have different escalation needs.
- For councils, this may relate to managing disasters or responding to hazards.
- In facilities maintenance, it may be about ensuring you can help people stuck in a lift as soon as possible.
- For an IT firm, it could be that your after-hours on-call technician needs to be alerted to a client’s urgent need for business-critical helpdesk support.
- Or, if you’re a plumber or electrician, you may require emergency call-out fees to be accepted before being disturbed at night.
Whatever your needs, we can help.
MyAssistant packages with
call escalation management
Essential for ensuring urgent messages get delivered ASAP
MyAssistant
$49*per month
Pay as you go
$2.85/minute*
Initial setup from $50 depending on complexity
A great starting package if your call lengths or volumes are unknown
Enquire nowMyAssistant 20
$79*per month
Includes 20 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal for sole traders & small businesses with low call volumes
Enquire nowMyAssistant 50
$139*per month
Includes 50 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyAssistant 100
$235*per month
Includes 100 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyAssistant 150
$330*per month
Includes 150 minutes
Excess: $2.60/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 60 calls 1-3 minutes long each month
Enquire nowMyAssistant 200
$435*per month
Includes 200 minutes
Excess: $2.60/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyAssistant 300
$645*per month
Includes 300 minutes
Excess: $2.55/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 400
$845*per month
Includes 400 minutes
Excess: $2.55/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 500
$1,040*per month
Includes 500 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 600
$1,245*per month
Includes 600 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 700
$1,445*per month
Includes 700 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 800
$1,640*per month
Includes 800 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 900
$1,840*per month
Includes 900 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowMyAssistant 1000
$2,035*per month
Includes 1,000 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Corporate packagesIf you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire nowHow it works
Escalation setup
We work with you to identify which events need to be escalated if they occur. For example, a lift emergency, an IT outage or an after-hours plumbing incident. Then we transform it into a repeatable script for your approval. You can make a test call to ensure the script is flowing to your satisfaction.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming escalation call is for you. You can forward all calls to us or just those you can’t get to.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting and execute your call script, 24/7 if you wish. If an escalation scenario is identified, we will notify your nominated on-call representatives, in your preferred order.
We confirm delivery
We keep trying your nominated contacts until we are provided confirmation our message has been received, giving you peace of mind that your escalated scenario will be taken care of. You’ll also see a record of all calls and messages sent in your client portal.
Bundle your on-call escalation service
+ Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
+ Voicemail to email
Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.
FAQs
What our customers love
Trusted by more than 25,000 businesses across various industries
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.