Advanced scripting for complex call flows
With our advanced scripting capability, we can support even the most complex call flows with a high degree of accuracy. Our professional agents are guided via prompts to ensure your calls are handled to your satisfaction.
Complex call answering made simple through innovative technology
Complex call flow handling
Conditional question and answer scripts, developed with you and tailored to your business, guides each call.
Professional call answering
Your calls are answered mostly by agents with Australian or NZ accents, to ensure harmonious language and tone.
24/7 availability with time-specific flows
Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.
Messages sent instantly
Receive messages instantly via email, SMS or in-app notification, or entered into your CRM or other web-based tool.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.
Client portal & app
View, export and filter all messages answered using your custom script – all in real-time – on desktop or mobile.
How it works
Set up within minutes
Show us how you’d like your calls to flow, then we transform it into a repeatable script for your approval. You can make a test call to ensure the script is flowing to your satisfaction.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. Forward all calls to us or just those you can’t get to.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting and execute your call script, 24/7 if you wish. Depending on your script requirements, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call. You can design the script to capture as little or as much information as you need.
MyAssistant packages with advanced scripting
Perfect when you have complex call flows
MyAssistant
$49*per month
Pay as you go
$2.85/minute*
Initial setup from $50 depending on complexity
A great starting package if your call lengths or volumes are unknown
Enquire nowMyAssistant 20
$79*per month
Includes 20 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal for sole traders & small businesses with low call volumes
Enquire nowMyAssistant 50
$139*per month
Includes 50 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyAssistant 100
$235*per month
Includes 100 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyAssistant 150
$330*per month
Includes 150 minutes
Excess: $2.60/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 60 calls 1-3 minutes long each month
Enquire nowMyAssistant 200
$435*per month
Includes 200 minutes
Excess: $2.60/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyAssistant 300
$645*per month
Includes 300 minutes
Excess: $2.55/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 400
$845*per month
Includes 400 minutes
Excess: $2.55/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 500
$1,040*per month
Includes 500 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in New Zealand
Enquire nowMyAssistant 600
$1,245*per month
Includes 600 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 700
$1,445*per month
Includes 700 minutes
Excess: $2.50/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 800
$1,640*per month
Includes 800 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 900
$1,840*per month
Includes 900 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowMyAssistant 1000
$2,035*per month
Includes 1,000 minutes
Excess: $2.45/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Corporate packagesIf you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire now* Plus GST. Refer to Terms & Conditions.
FAQs
Popular bundle options for live call answering with complex scripting
+ Phone numbers
Add a toll-free 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.
+ Voicemail to email
Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.
What our customers love
Trusted by more than 25,000 businesses across various industries
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.