Virtual reception services for medical practices & healthcare providers
From booking appointments to triaging emergencies, we look after your calls in a courteous and confidential manner so you can look after your patients.
In-depth experience in providing patients with the utmost care over the phone
24/7 healthcare receptionists
Weekends, after-hours, public holidays … we’ll look after your patients 24/7, whenever they call.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Appointment scheduling in your tools
We use your practice management software to schedule your patients’ appointments in available timeslots.
Patient intake assistance
We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.
Knowledgeable team
Our appointments specialists can field inquiries on referral requirements and cancellation policies.
Emergency call triaging
We can screen for emergencies and transfer direct to Triple One if required or schedule non-urgent appointments.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Your tools are our tools
Our MyAssistant and MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure your patients always connect with a real person and receive the ultimate care
Whether you’re a medical centre, individual GP or specialist, dental practice, physiotherapy clinic, podiatrist, optician, audiologist, psychologist or any other healthcare provider, you can rest assured we’ll handle every call with empathy and complete confidentiality.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
What our customers love
Trusted by more than healthcare providers
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.