24/7 answering service for plumbing companies
From taking messages and answering basic customer queries, to triaging calls as urgent or non-urgent and ensuring callout fees are accepted before you’re disturbed after-hours, we have the solution you need in a plumber answering service.
Ensure customers can speak to someone at any hour, without being needlessly disturbed during the night
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
NZ receptionists
Calls are answered by professionals in New Zealand or Australia, with overflow support during peak periods.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Quote/job scheduling
Appointment bookings, cancellations and general diary management – in the tool of your choice.
Mobile app & portal
Use the app to check messages or change your availability for call transfers when you’re on the go.
How your plumbing answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Job scheduling handled for you
We’ll use your preferred tool to schedule quotes or jobs and manage your calendar.
Stop leaking opportunities and become flush with success
Many plumbers struggle with answering the phone while working on the tools. It’s not always possible when you’re dealing with a burst pipe or knee-deep unblocking a drain!
But missing calls can quickly lead to lost opportunities. There’s nothing more frustrating to customers than a phone ringing out or going to voicemail. Often they’ll simply phone your competitors instead.
Our team of remote-working receptionists can answer your calls, answer basic questions about your services, determine the level of urgency, take accurate messages or, when it’s an after-hours emergency, have customers accept call-out fees before disturbing you.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
What our customers love
Trusted by Kiwi tradies nationwide
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.